GDPR Policy

Effective Date: Feburay 1, 2024

At TheTopEleven, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website and services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Introduction

This document explains how we manage and safeguard your data. It also highlights your rights regarding your personal information and how the law protects you.

We collect and use your personal information to provide and enhance our services. By continuing to use our platform, you consent to the handling of your data as described here.

2. Definitions

• Account – Your individual profile registered with our service.
• Company – Refers to TheTopEleven, located at Office No. Level 5, One Central, The Offices 3, Dubai World Trade Center, Sheikh Zayed Road, PO Box 9573, Dubai, United Arab Emirates
• Cookies – Small data files placed on your device to help improve your user experience.
• Country – United Arab Emirates
• Device – Any internet-connected tool such as a smartphone, tablet, or computer.
• Personal Data – Information that identifies you directly or indirectly.
• Service – Refers to the TheTopEleven website: https://thetopeleven.com
• Service Provider – Third parties who assist us in delivering our service.
• Usage Data – Data automatically gathered from your interaction with our platform.
• You/User – Any person or entity accessing or using our services.

3. Information We Collect

a. Personal Information

We may request the following details:

• Your email address
• Any other information you voluntarily share

b. Automatically Collected Data (Usage Data)

Information collected automatically includes:

• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
• Mobile device information if accessing via phone or tablet

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools (such as beacons and scripts) to monitor how our site is used and enhance your experience.

Types of Cookies We Use:

• Essential Cookies – Necessary for core functionality and user authentication.
• Preference Cookies – Remember settings like language and login.
• Consent Cookies – Track whether users have agreed to cookie usage.

You can control or disable cookies through your browser settings, but this may affect the usability of some features on our site.

5. How We Use Your Data

We may use your personal data to:

• Deliver and manage our services
• Operate and maintain your account
• Process transactions and service requests
• Send updates, promotional messages, or service-related alerts
• Respond to inquiries or customer service issues
• Analyze usage to improve our offerings
• Support business transitions like mergers or acquisitions
• Comply with legal obligations

6. Sharing Your Information

Your data may be shared under the following circumstances:

• With Service Providers – To help operate the service (e.g., hosting, analytics, marketing).
• With Affiliates or Partners – When necessary to offer specific promotions or services.
• During Business Transfers – In cases of merger, acquisition, or sale.
• With Legal Authorities – If required by law or legal process.
• With Your Consent – For any other reason, only with your explicit permission.
• Public Interactions – Information you voluntarily post in public areas may be accessible to others.

7. Data Retention

We keep your personal data only as long as needed for legitimate purposes outlined in this policy, including legal, regulatory, and analytical obligations.

Usage data may be retained longer if required for system improvements or security purposes.

8. Data Transfers

Your information may be stored or processed outside your home country. We take all reasonable precautions to ensure your data is handled securely and according to applicable privacy standards, regardless of location.

9. Managing or Deleting Your Information

You have the right to:

• Access the personal data we hold about you
• Update or correct your information
• Request deletion of your data

You can do so by logging into your account or contacting us directly. Note: We may retain some data where required by law.

10. Security Measures

We implement industry-standard security methods to protect your data. However, no online system is completely immune to risks. We advise you to take steps to protect your own data as well.

11. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided personal information to us, please contact us, and we will take appropriate action.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted here with a new "Effective Date." If the changes are significant, we may notify you through the website or by email.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out:

• Email: [email protected]
• Website: https://www.thetopeleven.com